{"id":14391,"date":"2020-02-21T13:30:40","date_gmt":"2020-02-21T21:30:40","guid":{"rendered":"https:\/\/www.homelight.com\/blog\/?p=14391"},"modified":"2024-03-01T05:32:45","modified_gmt":"2024-03-01T13:32:45","slug":"agent-real-estate-review-management-platforms","status":"publish","type":"post","link":"https:\/\/www.homelight.com\/blog\/agent-real-estate-review-management-platforms\/","title":{"rendered":"20 Review Management Platforms for Real Estate"},"content":{"rendered":"<p>If you\u2019re looking to <a href=\"https:\/\/www.homelight.com\/blog\/agent-real-estate-client-reviews\/\">get more real estate client reviews<\/a>, consider using one of the many paid online services available to agents, teams, and brokerages.<\/p>\n<p>A review management platform (sometimes also called a reputation management platform or customer satisfaction platform) allows you to systemize the process of asking for, receiving, replying to, and managing your online reviews. Used correctly, a platform like this should enable you to get more reviews from past clients and collect them more efficiently than sending manual requests.<\/p>\n<p>Here are several that real estate agents should consider, listed in alphabetical order. Some are focused specifically on the real estate industry, while others are used by a variety of businesses and industries.<\/p>\n<figure id=\"attachment_14413\" aria-describedby=\"caption-attachment-14413\" style=\"width: 1500px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1.png\" target=\"_blank\"><img decoding=\"async\" width=\"775\" height=\"413\" src=\"https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1-775x413.png\" class=\"attachment-content size-content\" alt=\"A computer that uses a real estate review management platform.\" srcset=\"https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1-775x413.png 775w, https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1-768x410.png 768w, https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1-64x34.png 64w, https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1-128x68.png 128w, https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1-192x102.png 192w, https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1-432x230.png 432w, https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1-500x267.png 500w, https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1-800x427.png 800w, https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1-666x355.png 666w, https:\/\/www.homelight.com\/blog\/wp-content\/uploads\/2020\/02\/real-estate-review-management-platforms-1.png 1500w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><\/a><figcaption id=\"caption-attachment-14413\" class=\"wp-caption-text\">Source: (Carl Heyerdahl \/ Unsplash)<\/figcaption><\/figure>\n<h2>20 Review Management Platforms for Real Estate<\/h2>\n<table style=\"width: 100%;\">\n<tbody>\n<tr>\n<td><a href=\"https:\/\/5starrocket.com\/\">5starRocket<\/a><\/td>\n<td><a href=\"https:\/\/www.realsatisfied.com\/\">Real Satisfied<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/birdeye.com\/\">Birdeye<\/a><\/td>\n<td><a href=\"https:\/\/www.reputation.com\/\">Reputation.com<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/delighted.com\/5-star\">Delighted<\/a><\/td>\n<td><a href=\"https:\/\/www.reputology.com\/\">Reputology<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/eendorsements.com\/\">eEndorsements<\/a><\/td>\n<td><a href=\"https:\/\/www.reviewpush.com\/\">ReviewPush<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/gatherup.com\/\">GatherUp<\/a><\/td>\n<td><a href=\"https:\/\/www.reviews.io\/business-solutions\">Reviews.io<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/www.getmorereviews.com\/\">Get More Reviews<\/a><\/td>\n<td><a href=\"https:\/\/www.reviewtrackers.com\/\">ReviewTrackers<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/www.grade.us\/\">Grade.us<\/a><\/td>\n<td><a href=\"https:\/\/rizereviews.com\/\">Rize<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/myreviewdashboard.com\/real-estate\/\">MyReviewDashboard<\/a><\/td>\n<td><a href=\"https:\/\/get.testimonialtree.com\/\">Testimonial Tree<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/get.nicejob.co\/\">NiceJob<\/a><\/td>\n<td><a href=\"https:\/\/www.thryv.com\/features\/reputation-management\/\">Thryv<\/a><\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/www.podium.com\/reviews\/\">Podium<\/a><\/td>\n<td><a href=\"https:\/\/www.yext.com\/products\/reviews\/\">Yext<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>How to Choose a Review Management Platform<\/h2>\n<p>Aside from the primary ability to collect more online reviews, the services listed above offer a variety of additional features and tools. If you run a real estate team or brokerage, your needs are probably slightly different from an individual agent.<\/p>\n<p>At minimum, we suggest you look for review management software that lets you<\/p>\n<ul>\n<li>easily add or import clients as you close new deals<\/li>\n<li>customize the text of the outgoing review request email<\/li>\n<li>add your branding to the outgoing review request email<\/li>\n<li>collect both a star rating and written review<\/li>\n<li>customize and schedule reminder emails<\/li>\n<li>reply to each review and include your reply wherever reviews are displayed<\/li>\n<li>display some or all reviews (your choice) on your website<\/li>\n<li>see metrics such as your overall ratings, the success rate of your outreach, a word cloud showing what terms are most often used in reviews about you, etc.<\/li>\n<\/ul>\n<p>Beyond those, the following \u201cbonus\u201d features will make your review management even more efficient and productive. Look for platforms with the ability to:<\/p>\n<ul>\n<li>send review requests via text message<\/li>\n<li>collect and track <a href=\"https:\/\/www.surveymonkey.com\/mp\/net-promoter-score\/\">NPS<\/a>\/<a href=\"https:\/\/www.qualtrics.com\/experience-management\/customer\/what-is-csat\/\">CSAT<\/a> scores<\/li>\n<li>turn client reviews into visuals that can be shared on social media, your website, in email, etc.<\/li>\n<li>connect reviewers to 3rd-party websites (Zillow, Realtor.com, Google, Facebook, etc.) to post reviews<\/li>\n<li>monitor\/track reviews you get on 3rd-party sites<\/li>\n<li>let you display reviews on your website based on city or buyer\/seller; i.e. &#8211; show seller reviews on your page for sellers, show reviews from clients in a specific city on your page about that city, etc.<\/li>\n<li>offer specific tools and options for teams\/brokerages<\/li>\n<li>offer an agent profile on the platform\u2019s own domain that displays all your reviews<\/li>\n<\/ul>\n<p>No doubt, there\u2019s a lot to think about and many options to choose from above. The good news is that many of the review management tools on this page offer free trials and\/or monthly plans so you can kick the tires and figure out which one is the right fit.<\/p>\n<p>There\u2019s nothing wrong with sending out review requests and reminders on your own through email or a quick text message after you close a deal. But using a review platform is a great way to put a system in place that makes reviews and testimonials a more important part of your marketing plan.<\/p>\n<p><i>Disclaimer: HomeLight doesn\u2019t vouch for and has not reviewed any of the review management platforms listed above. They may or may not collect reviews in accordance with the <\/i><a href=\"https:\/\/www.homelight.com\/blog\/agent-real-estate-client-reviews\/\"><i>guidelines we mentioned here<\/i><\/a><i>.<\/i><b><i>\u00a0<\/i><\/b><i>We recommend real estate agents do your own research and due diligence before choosing one.<\/i><\/p>\n<p><em>Header Image Source: (Jeff Sheldon \/ Unsplash)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We list 20 real estate review platforms that can help agents get more reviews and suggest more than a dozen features that agents should look for when choosing review management software. <\/p>\n","protected":false},"author":140,"featured_media":14415,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[193,664,708,668],"tags":[],"class_list":["post-14391","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-agents","category-marketing","category-reviews-testimonials","category-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>20 Real Estate Agent Testimonial Software Platforms in 2020<\/title>\n<meta name=\"description\" content=\"We list 20 real estate agent testimonial platforms that can help agents get more reviews and suggest more than a dozen features that agents should look for when choosing review management software.\" \/>\n<meta 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Matt's a Pepperdine University grad who's been surrounded by real estate his entire life: his wife and sister are active agents, as was his dad for almost 50 years.","sameAs":["https:\/\/www.facebook.com\/hlmatt.mcgee.1"],"url":"https:\/\/www.homelight.com\/blog\/author\/matt-mcgee\/"}]}},"_links":{"self":[{"href":"https:\/\/www.homelight.com\/blog\/wp-json\/wp\/v2\/posts\/14391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.homelight.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.homelight.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.homelight.com\/blog\/wp-json\/wp\/v2\/users\/140"}],"replies":[{"embeddable":true,"href":"https:\/\/www.homelight.com\/blog\/wp-json\/wp\/v2\/comments?post=14391"}],"version-history":[{"count":0,"href":"https:\/\/www.homelight.com\/blog\/wp-json\/wp\/v2\/posts\/14391\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.homelight.com\/blog\/wp-json\/wp\/v2\/media\/14415"}],"wp:attachment":[{"href":"https:\/\/www.homelight.com\/blog\/wp-json\/wp\/v2\/media?parent=14391"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.homelight.com\/blog\/wp-json\/wp\/v2\/categories?post=14391"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.homelight.com\/blog\/wp-json\/wp\/v2\/tags?post=14391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}