Gregory Rybacki

Rybo Management Company St. Louis, MO By this time last year I had been trying to get out of an abusive situation. I found a cute little condo in Clayton that I felt was safe for my son and I. At the time, I was desperate. My son had been threatened. My mom and I put in an application for the condo. I received a text from my realtor that Rybo wanted to know why my mom and I needed to move in together; “The management company feels that’s too many people for that condo and they want to know why two women are living together.” There were some other questions surrounding the reason why I needed to move so quickly. I was horrified to have to tell them what was happening to us but I did. We were approved finally. Avery (son) and I moved in. My dad had a stroke so my mom stayed in Texas with him. My boyfriend, then friend, had cancer and was scheduled for surgery so we spoke and decided he could stay here to convalesce. I approved everything through Rybo beforehand. During this time, we decided to stay together. We asked Rybo for the information to make that happen a couple times since my mom was unable to come and there were so many people in this building living together. We never received it. After Mike (bf) had surgery, we come home from the hospital to standing water in the kitchen sink. I put in a service request. Someone come out and unstopped the sink. It happened again. Another service request. A few people come out over the next several days. One of the contractors touched the pipes under the sink and one of the pipes disintegrated. Over the next few weeks were told by more than one contractor that Rybo was having a hard time paying for the repairs so they were on hold. Repairs were completed approximately 7 weeks after the initial request. We were issued a credit for approximately 1/3 of our rent. We had spent so much money on food and throwing away food because of the kitchen, extra cleaning supplies so we didn’t ruin the bathtub, eating out to prevent going to Urgent Care for shots. I received a text from Greg after I contacted the owners (he told me to bc he could only issue the $1/3) and at the end of the text the comment was, “…you are setting a tone for renewing your lease when it expires this year.” Shortly after that, we received two lease violations; one for noise and one for Mike still being here. The neighbors below us were fighting all the time, breaking things, screaming well into the night. I had to email Rybo regarding the violation for Mike living here because we had asked previously for information we do not have nor can we get from anyone other than a representative of the management company. I remember a lot of crying and a lot of panicking and pacing between emails and at some point I received a link. We filled it out, I think, immediately or as soon as we could. We never heard from Rybo regarding the matter again, nor did we receive an updated occupancy permit. The ac for the unit below us started sounding like an air compressor. Our unit started getting hotter but I wasn’t overly concerned because it was getting hotter outside. Mike asked me to put in a service request for about three weeks because our condo was 86-88 degrees at night. I put in a service request finally around mid-May, I believe, initially. Received a response to check/change ac filter and change the batteries in the thermostat. When I went down to check the filter, it had not been changed since May of 2022. Avery and I moved in, I think around October or November of 2022. My thermostat did not have a battery. So we changed the filter and the temperature never changed at night. After a while, I put in another request to have the carpet on the stair reattached as I has already fallen, unfortunately, and sustained an injury, to have the kitchen in my unit finished (paint) and to have the outside units cleaned to see if that would help. It did not, they did not reattach the carpet and my walls and cabinets are four different streaky colors to this day. I put in an update on the request just for the ac. One of the contractors explained that the unit below was so hot our coil wouldn’t stay cool so hot air was blowing in our unit. Our June electric bill was almost $250. Our July bill electric bill was almost $600. What I read online is that when things such as this happen, the management company somehow works with the utility companies to get the tenants a credit on their bill. I do not know how that happens so I took the bills to Rybo and explained as best I could the increase in kW-h’s. Instead of receiving a notification from Rybo that the electric company would or would not issue a credit or that Rybo was still working on the issue, we received an email stating we have until September 30 to vacate the property, along with some other things regarding a short-term extension how to schedule a walk-through. I cannot tell anyone where to live or what is a comfortable situation for them. I am leaving this condo and this company and I’m not quite sure how all this will take place. We are certainly looking for a home but I have no idea what Rybo will say for a reference – we might be able to find one easily and we might not. My options depend on what steps Rybo takes going forward. These are the things I know; I know four people lived in the unit below us, four people live in ours, four new people now live in the unit below us, we are four people, we have no more pets than other units, additional visiting adults from another unit wash their laundry here, another unit smokes in the actual building, there’s a lot of yelling that doesn’t come from us, we (one of the neighbors and us) have to clean the common areas and outside because nobody has cleaned since February, other than the grass. I have regressed since all this has taken place. I was excited at some past point because I panicked less around people for a little while but now I have a hard time just not crying in public. I have a lot of things to process when we get out of here; simple things like communication style, extreme lack of manners or common courtesy, destructive customer service or empty gestures. This has been wild.