Janine Schoenike

Facilitated churn trends and created programs to reduce churn and increase retention. Provided extended analysis of retention statistics to relevant areas of the company as a whole. Served as a member of the executive team, defined strategic direction for company, managed hiring plan, budgets, competitive market position, and revenue model. Managed team of 10 in two departments, providing support to more than 5,000 clients. Created and measured metrics to ensure direction was maintained. This role also included project management of company defined objectives including main project manager for largest client facilitating over 500 accounts alone.