Nicole Norris

Nicole Norris works at Marquardt Property Management as a Real Estate Broker. They sent me a letter saying they are my new property manager but the letter had the wrong rent amount and date for payment. I call like any sane person would and get told repeatedly that I need to set up an online account to make a payment. I finally get through to the person I am speaking with and get told NICOLE NORRIS has to handle my account. I call DAILY for a week straight trying to speak to Nicole but get told that she is in meetings and I would get a call back but I never got one. Eventually I get smart and call as soon as they open and I catch Nicole. After explaining the situation I get told I would hear back from her after speaking to the owner. 2 weeks go pass with no response so I call and ask to speak to Nicole and surprise she is in a meeting. Luckily I get an actual call back this time but Nicole seems to have an attitude that I am asking her to do her job. While having an extremely combative conversation I learn that she spoke to the owner weeks ago and the owner disagreed with our resolution but Nicole never bothered to contact me to update me, because In her words the situation was "resolved". You can't resolve a situation if both parties don't agree that is common sense. But yes this place sucks, management is terrible, if you are a property owner steer clear away you are not in good hands Update 1: They also didn't respond to my email for the 30 days notice. Today was day 29 and I called to figure out when the final inspection was and THEY HAD NO IDEA I was leaving. If you are a property owner why would you hire property managers who don't pay attention to properties???? Update 2: NICOLE NORRIS took it upon herself to call me from her personal number (weird) to badger me and try to gaslight me after I wrote this review. After telling her I didn't want to speak with her on the phone she called me AGAIN and kept badgering and persisting that it was me being combative even though I told her not to call me TWICE. This is extremely unprofessional you shouldn't be upset that someone expected you to do something you said you would do, tenants marquardt property management shouldn't have to constantly play phone tag and hope people do what they say. Update 3: Went to return my keys and NICOLE NORRIS took it upon herself to try to argue with me in her office about the events that transpired rather than just letting me return my keys in peace. Extremely unprofessional