Shelley Grafstein

If you are looking for a real estate agent in the Westchester area look no further than Shelley Grafstein. In a word, she is "FANASTIC." We purchased our Scarsdale home during one of the hottest real estate markets in history. Houses sold in one day with multiple offers and were going for well over asking price. In such a tight market it was extremely important to have an agent as persistent, knowledgeable and patient as Shelley was with us. She called us the minute a new listing came on the market and always found time to show the property quickly. Even when she went on vacation she was in daily contact with us. Her combination of email alerts and phone contact helped us to stay on top of such an active market.Buying and selling a home is a very personal decision and Shelley was one of the few agents to really listen to our wants and needs. Shelley took the time to understand what we were looking for in a home and only showed us homes which matched our criteria. She knew when to push without being pushy and when give us space to make our decisions.When we finally found the right home, Shelley's professional skills became a valuable asset. Her negotiating skills were excellent and helped us to get the most out of the transaction without jeopardizing the deal. She provided us with extensive comparison information prior to making our bid so that we would have an accurate picture of value in the area. She was extremely knowledge about the current real estate trends and laws. Right up to closing, Shelley helped to oversee all the details involved in the transaction making sure that the process ran smoothly.In the past five years we have bought and sold three homes. Without question, our experience with Shelley Grafstein has been the best. She is honest and professional and her integrity is second to none. I would recommend her to anyone without hesitation.

Shelley navigated us through the long months of home hunting and then the negotiating process with great expertise. Our search extended to a broad area of Westchester, and Shelley has always been flexible to explore new places and prompt to make appointments. Fully understanding our special needs and with good eyes on details she helped to find the possible best solution.

Shelley is wonderful to work with. She had a great sense of the local market, was very responsive, and really helped us come to a thoughtful decision about the timing of our recent purchase in New Rochelle. We're thrilled with our new house!

We have been incredibly impressed with Shelley Grafstein. Asking her to be the listing agent for our home was the smartest thing we have done in a long time! Our home sat, unsold, with another real estate firm for 6 months. Then we asked Shelley to be our agent; at her suggestion, we re-priced the house and made some aesthetic changes. Much to our surprise, we had a contract on the house within two weeks - for a price and terms that pleased us.We first came in contact with Shelley in the beginning of April, when she was acting as the seller's agent for a home we purchased. At that time, we thought that her negotiating skills and professionalism were outstanding, but we could not fully appreciate these abilities until they were put to work for us. Shelley has demonstrated, twice, that being a successful real estate agent is an art, not a science. In this unpredictable and often frustrating real estate market, we have seen Shelley effectively anticipate and respond to buyers' expectations and behavior, while looking out for the sellers' needs and best interests.In addition (and this is not a minor point), as our agent, Shelley has understood that this has been a particularly stressful time for us. She has been patient and empathetic. She has also rightly reminded us to keep our emotions in check during the negotiation process, and has listened to us and guided us the entire way.In closing, we want to thank you for supporting Shelley in becoming our agent. Shelley's determination, abilities, and grace have far exceeded our expectations. We would highly recommend Shelley to anyone looking to purchase or sell a home.

Shelley was very responsive and always available to meet our needs while we were on a tight schedule. So, with the pressure to find us the right property with a target closing date that was very near, she delivered. In fact, the property we ended up buying was not our radar and had an accepted offer, but with Shelley's insistence that we look anyway, she located the perfect property for us and then coached us how to offer and close. Shelley also provided expert area advice as well as a keen sense of fit in helping choose the perfect property even though it was not quite in the category we had considered. Shelley is a real pro who delivered for us. -

I just want to inform you how very pleased and satisfied I was with the services provided by your agent, Shelley Grafstein.I had the pleasure of knowing Shelley privately and when I decided that I wanted to sell my apartment at 1270 North Avenue in New Rochelle, because I was moving to North Carolina, I approached Shelley and asked her for her help in selling my apartment.Shelley came over to assess my apartment and 48 hours later it was sold for quite a bit more than the asking price.Shelley was a pleasure to deal with. She has great charm, tact and sensitivity and handled the matter with great efficiency and consideration.It was a pleasure from beginning to end dealing with her.

We were so pleased with your work that we are referring a friendto you. I hope and expect you will be hearing from him soon. Thankyou again for your diligence and excellence.

Thank you for all that you did to assist me in the purchase of my newhome. You are the consummate professional. Your knowledge of the realestate buying and selling process and your willingness to research ageographic area that was unfamiliar to you are among your many assets.You anticipated many of my questions, found answers when they wereneeded, offered advice when I sought it and gentle prodding when itwas necessary. You remained calm, attentive, and professional throughouteach of the challenges that inevitably arise in every transaction.I am so glad to have had you as my partner and guide in this process,and I am grateful for your care, your competence, and your closeattention to every detail.

I wanted to let you know that Shelley and Matt did an outstanding job preparing and selling my mother's house at 21 Woods Way in Larchmont.Shelley came up with an overall plan to get the house ready for sale, and Matt filled in all the details. Fifty years of deferred maintenance was not an easy obstacle to overcome, but somehow they did it. That house never looked better.I would highly recommend both Shelley and Matt to anyone selling their home, and I feel lucky to have been assigned to them.

Shelley is a consummate professional, with years of experience. She understands the nuances of each property, and does everything she can to maximize the sale price. The effect of her knowledge is that qualified buyers see your property quickly, and move on making offers right away. Additionally, Shelley is just a really nice person, which makes buyers and sellers comfortable, while at the same time showing everyone involved that she knows exactly what she is talking about.Best Residential Broker we have ever worked with!!!

Not only is Shelley a delight to work with, but she is collaborative, supportive, strategic, professional and fearless. She is the perfect team partner to manage the selling process.

From the moment Shelley walked in our door, she was focused and thinking creatively of ways to make our house and grounds more appealing. She behaved like a dynamo, doing a mini staging of our home that very first day. She arranged for many showings and was in frequent contact with the showing agents. In the negotiations with our buyer, she drew a line as to selling price and stuck to it, helping us to correct any minor flaws to get our price. We would recommend Shelley unequivocally.

Shelley knew the market inside and out, and coupled that with a keen understanding of the process of preparing the house, pricing it correctly, marketing it, and negotiating contracts. She was quick and thorough responding to an enormous number of questions (this was an estate sale, so she actually had three sellers). Start to finish, she showed grace, humor, a low-key and very adept business manner, and just the right amount of hand-holding. One important skill that she aced, which I only recognize as key in hindsight, was an understanding of the emotions involved in the process. Highly, highly recommended!

Shelley was the first real estate agent I met when I started my search for a house in Scarsdale and never wanted to deal with any other agent. She has extensive knowledge of both the area and the market as well. On top of everything else, she's personable and became a friend and a great emotional support on whom I could count to get the house that I wanted. With time constraint, she was able to negotiate a closing date that would have been very difficult to achieve if it wasn't for her skills and patience with both us and the seller.

I was extremely satisfied with Shelley Grafstein, both in the sale of my home and the search for a new home. Not only was she professional, she always listened to my concerns and had great insights and suggestions throughout this often emotional process. She helped stage my home without having to go overboard. She was very available for my phone calls, if not immediate, soon after. She was a very good judge of the value of my home (with an excellent up front presentation with neighborhood comps) and how to keep up with a declining market, always hearing my concerns. She was very adept during the negotiating process as well. In our search for a new home, she was very focused on what I was looking for and helped me prioritize my needs and wishes. She was then quick to point out both the good and bad points of a prospective home. All in all, I couldn't have been happier with my experience with Shelley Grafstein.

I found Shelley to be extremely knowledgable, thorough and professional. She negotiated for me twice and found great solutions both times to my housing needs. It was a pleasure to work with her.