Dean Martini

Dean Martini and Blackroc management are a very negligent and unprofessional property management company. They took over the property I have been renting for over 4 years in September '21. On October 17 my refrigerator stopped cooling so I submitted a service request. I didn't hear anything back so I submitted a second request on October 22nd. I work 6 nights a week and do not have time to chase around property managers for them to do their jobs properly. I ended up getting an email in mid November asking for proof of renter's insurance, but no mention of the repair for the fridge. I provided the requested information and followed up about my previous service requests and lack of response. I was told I never submitted the requests ( I have screenshots) and was told it was my fault it had gone so long because I hadn't called or emailed. Apparently 2 service requests isn't sufficient communication. They ended up giving me a $100 credit to make up for the close to $1000 I had to put out to cover the combination of lost groceries and ordering food while not able to store anything needing refrigeration. During November I had talked to a refrigeration repair man at my job who told me to try using a blow drying on the freezer vent because it may be frozen over. I tried it and it improved the cooling. At this point the service appointment is a few days away, (the monday following Thanksgiving, over a month of no fridge) so I kept the appointment so a technician could confirm if the issue was really resolved. Fast forward to this month and my rent is almost $200 higher because they charged me for the service appointment as well as the $100 credit I was given for the loss of food. They said I lied about the food! I called them and told them I'm taking legal action due to the negligence and their continued treatment of me and they turned around and eliminated the extra charges only to send me a 30 day termination notice! It's dated at the end of my lease in April, but they are basically telling me I can't renew in retaliation for taking them to task due to their negligence. Daniella is extremely unprofessional and denied the existence of my service requests until I furnished screenshots. During my call disputing the charges, she handed Dean the phone, who then began to yell and cuss at me without knowing the full situation. Most unprofessional property management I have ever seen. DO NOT do business with these people. I will be taking action and welcome anyone else to join me who has been put out by this criminally negligent company. This is all current as of today.