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Michelle Arocho Real Estate Agent at Keller Williams Greater Metropolitan

Michelle Arocho

Real Estate Agent at
Keller Williams Greater Metropolitan

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Agent Highlights

Michelle is a SFH expert - working with over 68% more single family homes than the average North Ridgeville agent.

Michelle's Transactions

  • 37181 Amber Way, North Ridgeville, OH 44039
    North Ridgeville
    Single Family Home
    3 bed / 2 bath
    Seller
    $356,572
    03/18/2022
  • 1372 Maple Grove Lane, Green, OH 44232
    Green
    Townhome
    3 bed / 3.0 bath
    Seller
    $267,310
    02/28/2022
  • 1373 Maple Grove Lane, Green, OH 44232
    Green
    Townhome
    3 bed / 3.0 bath
    Seller
    $262,600
    02/15/2022
  • 1378 Maple Grove Lane, Green, OH 44312
    Green
    Townhome
    3 bed / 2 bath
    Seller
    $244,297
    02/07/2022
  • 6985 Independence Boulevard, North Ridgeville, OH 44039
    North Ridgeville
    Single Family Home
    4 bed / 3.0 bath
    Seller
    $370,573
    02/04/2022
    Michelle outperformed the market - selling this property for 14% over asking price
  • 1382 Maple Grove Lane, Green, OH 44312
    Green
    Townhome
    3 bed / 2 bath
    Seller
    $271,574
    01/31/2022
  • 6953 Independence Boulevard, North Ridgeville, OH 44039
    North Ridgeville
    Single Family Home
    4 bed / 3.0 bath
    Seller
    $376,513
    01/31/2022

More about Michelle Arocho

Michelle works under Keller Williams Greater Metropolitan. We have data on 48 of Michelle’s transactions. This real estate agent most often represents the seller (93% of the time), but they also have experience representing the buyer side of transactions, with 3 deals recorded. Here’s a little about Michelle’s real estate experience: - Michelle has sold homes for as much as $449,239. - Michelle’s fastest selling home sold in 31 days. - Michelle is an agent who sells homes for top dollar. - this real estate agent is a top negotiator: they consistently sells homes above their list price.
License Number

2016000302

Michelle Arocho's Reviews & Ratings

Tell us about your experience with
Michelle Arocho

  • Michelle and I connected, but did no business

      Michelle Arocho yelled at us, the customers, bullied and threatened us that she would take our earnest money and sell the house to someone else. She also yelled at her sales rep during a three-way phone conversation with us. She was rude and unprofessional to our real estate agents too. We were constantly in fear during the building process and had to spend extra money to hire a real estate attorney to make sure we fully understand the process as we were stupid to listen to the builder's instructions per Michelle Arocho. We were forced to close the house with a bully because we needed a house and we could not find anything else within the time frame. We had to wait until our house to close and got all the paperwork so that she could not touch our house and we can finally stand up for ourselves. We wanted to share our experience with you and let you know that she is not a qualified manager and lacked professionalism and training for her job. She is an embarrassment to KHOV. We bought a new construction house in Cornerstone Farms community located in Lorain, OH. We are first-time home buyers and rely on KHOV’s knowledge of the entire process. Although KHOV did not represent us, it is fair to expect KHOV to provide us with accurate information during this transaction and explain the contract correctly to us. However, two employees from KHOV misrepresented KHOV. When we hope to solve the problem, we were denied. Then we were yelled at, bullied, and threatened by Michelle Arocho. A. Two employees from KHOV misrepresented KHOV. When we signed the contract on January 5th, 2021, we were told we could submit a loan commitment letter first and shop around for lenders later. In the contract, it does say we need the seller’s approval if we need to change the lender. We reasonably believed that means they will approve of the change, because we told the sales rep (Steve Udovic) and the loan officer (Brent M. Doolan) from KHAM (K. Hovnanian American Mortgage) verbally and in a written email that we would change the lender 2 months before closing. Both Steve Udovic and Brent M. Doolan did not say we were doing anything wrong, misrepresenting KHOV. B. We hoped to solve the problem, but we were denied 60 days before the closing date, we submitted a request to change the lender, and KHOV denied our request. We simply wanted to change the loan officer, keeping the same lender: Cross Country, with the same loan program, because the other loan officer has a better rate. The sales rep told us his management team simply said, “it was too late” but “we allow you to switch to KHAM”. The sales rep cannot explain why is it too late. The contract did not specify when it is “too late”. The end loan is the same process as a conventional loan on a resale purchase, and it usually takes 30 to 45 days to close a loan. Cross Country can even close a house within 21 days (refer to 21 Day Home Loan Close Process: https://crosscountrymortgage.com/buy-a-home/fast-mortgages/). According to the lenders we talked to (at least 10), all of them confirmed that 60 days was plenty of time. We also asked why it is not too late for switching to KHAM but not our previously approved lender, and no explanation was provided. The contract shows the purchaser has the right to choose, and the seller has the right to approve whether the lender is qualified. In our lender change request, we requested the SAME lender. We followed the contract to the letter. KHOV limits purchasers' right to choose by funneling the choices to its lender KHAM. It is unethical to only offer one option to purchasers. Although KHOV can choose to not approve the change request, it is obligated to provide a VALID explanation in writing. If we were not misled by BOTH KHOV employees, we would have committed to a lender at the beginning. The seller should explicitly tell us we should stick with the lender we picked in the first place so we can follow the rules closely. C. We were yelled at, bullied, and threatened by Michelle Arocho. We further pursued our request with Michelle Arocho, Ohio’s Director of Sales. This was a three-way phone conversation: the sales rep, my husband and I, and her. She yelled at us, bullied and threatened us with keeping our earnest money and selling the house to someone else. Her unprofessionalism caused the entire purchase experience to feel like a disaster. She did not even greet us. She yelled her first sentence in the phone call, “if you want to change the lender, we will keep your earnest money and sell the house to someone else!” We explained to her how we were misled with the wrong information at the start, and had provided the sales rep the email proof with the previous conversation. She doubled down and said that employees’ emails to us and verbal communications did not matter. She pointed out it was our fault to believe what sales reps said since there was a contract. I told her that misrepresenting oneself and falling back on a contract was not the way to do business. She argued, “This is exactly how we do business. We go with a contract. What do you expect? Shake hands on the deal?!”. Her attitude is an embarrassment to the real estate industry. She is essentially saying that sales reps do not matter and are liars, we customers are idiots for expecting builders to do the right thing. Our attorney says that it is reasonable for us to expect accurate representation from businesses. She went on to say that according to the contract, KHOV was fulfilling it and we were the ones about to breach it. We asked why we were allowed to change to KHAM, but she denied it and yelled that we could not switch and the sales rep told us incorrectly. She also yelled at the sales rep in front of us during the phone conversation. It is unprofessional to throw your employees under the bus, especially when they are following your orders. We asked her why we could not switch. She grew angrier and said that the loan was complicated and needed to go through the underwriting process, and the loan commitment letter showed that there were funds for the constructions. If we switch, there would be no funding for the construction. We told her our new loan was in the underwriting process and we would get the loan commitment letter in a few days. We asked at that point if we could switch. She was frustrated and said we could not switch to anyone. We did not understand why we could not substitute one loan commitment with another because the two loans were in the same progress. She could not explain, so she simply threatened us again to keep our earnest money and sell the house to someone else if we wanted to switch the lender. At the very end, she finally asked why we wanted to change lenders. We told her we shopped for rates and found a better deal. It was the same loan, same company, just a different lender. She stressed the only choices we have were to 1) keep the current lender or 2) give up the house and earnest money. We ended up hiring an attorney to review the contract, and the contract never said we were not allowed to switch lenders! She showed that with KHOV, customers are always right until we pay the earnest money and got the loan approval. After that, it was up to them to interpret the contract. While we understand that the KHOV’s purchase agreement is one-sided and protects KHOV (switching lenders is up to KHOV’s approval), but by denying our request when there is plenty of time, she is going out of the way (either out of spite or laziness) to hurt us. (When you join a gym, and the contract states that the gym is not liable if customers are injured, gym employees do not purposely try to hit customers with dumbbells.) We filed the complaint on BBB and wrote reviews on social media to publicly warn potential customers. We also told our friends and family about this unfortunate experience. We will not recommend KHOV to anyone while Michelle Arocho is the director of sales for KHOV. We want KHOV to know one should never talk to customers like that and should never talk to anyone like that.

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