Chad Basinger Real Estate Agent at eXp Realty of Southern California, Inc.

Chad Basinger

Real Estate Agent at
eXp Realty of Southern California, Inc.

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Certifications

Specialties

  • First Time Home Buyers
  • Foreclosures
  • Investment Properties
  • Vacation Home
  • Relocations
  • Probate
  • Waterfront Specialist
  • New Construction
  • Luxury Specialist
  • Retirement Specialist

Agent Highlights

Chad sells properties fast - selling more than 51% quicker than the average San Diego agent.
Chad gets the job done - completing more sales than the average San Diego agent by 7%.
Chad is a SFH expert - working with over 65% more single family homes than the average San Diego agent.

Chad's Transactions

More about Chad Basinger

I don't just strive for excellence-I expect it. As a San Diego native with a lifelong connection to real estate, my mission is simple: deliver exceptional results with unmatched professionalism and care. Real estate runs in my blood-my mother spent over 50 years in the business and ranked in the top 1% of agents nationwide. I built on that foundation with a degree in Business Economics (emphasis in Accounting) from UC Santa Barbara, followed by two years at Ernst & Young, where I earned my CPA license, which remains active today. I then spent over a decade on Wall Street as a professional equity options trader, honing my negotiation skills in one of the most competitive environments in the world. Now, as a licensed REALTOR® and Certified Financial Planner (CFP®), I bring a financial lens to every transaction-ensuring that every decision is not only emotional, but strategically sound. ...
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Achievements

Top Producer 2021

Education

University of California at Santa Barbara

Other Certifications

Accredited Buyer's Representative (ABR®), Short Sales & Foreclosure Resource (SFR), Certified Probate Real Estate Specialist (CPRES), Certified Residential Specialist (CRS), e-PRO®, Pricing Strategy Advisor Certification (PSA)

Awards

SDAR (San Diego Association of Realtors) Circle of Excellence Award-Every Year Since Inception, Top Producing Individual Agent-Windermere Homes and Estates Rancho Bernardo Office 2019, Top Producing Individual Agent-Entire Company 2021, Top Producing Individual Agent-Windermere Homes and Estates-San Diego County-2020

License Number

01817600

Chad Basinger's Reviews & Ratings

Tell us about your experience with
Chad Basinger

    • Over the past number of years I worked with close to a dozen of Realtors. I can say without hesitation that Chad Basinger proved to be the best. I got to know Chad when I started looking for a retirement condo for my parents. After 7 months of patiently monitoring Chads emails with properties that fitted my search criteria (an excellent service by the way), I finally zeroed in on one of the properties. Alas, when I arrived to look at the condo and met Chad there for the first time the property did not fit my criteria. However, this meeting was not wasted. Chad was well prepared and came with the information about another condo that was for sale in the same complex. That property was much more suitable and we started the offer process that eventually led to a successful purchase. Throughout the whole process, Chad was very helpful with advice and very professional. He was always accessible and very prompt with his responses. This ensured a smooth transaction and resulted in a very satisfied customer, me. Whether you are looking to buy or sell - I would definitely recommend Chad Basinger as your Realtor.

      - Leon-San Diego (Rancho Bernardo)
    • I have known Chad since elementary school. When my husband and I decided to start the home search, we did not think twice about using him. Chads in-depth knowledge of the real estate market and the desired community, coupled with his professional demure led to the introduction and eventual purchase of our new home. His insight during the escrow process was invaluable. He was with us every step of the way.

      - Jim and Heather-San Diego (Del Sur)
    • We met Chad Basinger at an open house as we were driving through a neighborhood that we liked in Escondido. We were impressed by his no pressure attitude, friendliness, and genuine personality. Since we began the home shopping process, we toured many open houses and met several realtors Chads qualities are rare in a realtor. We started touring homes with Chad and eventually went under contract on 2 different properties that didnt pan out. After numerous showings, throughout much of the greater San Diego area, we finally found the right home for our budget, lifestyle, and needs. Throughout the shopping and buying process, Chad was very accessible and responsive to our phone calls and emails. We never had to wait to hear back from him. He was flexible and accommodating with his schedule to meet our needs. Chad was always enthusiastic to meet us and help us with any questions or concerns we had. His no pressure attitude and patience were especially valuable during the shopping process. Chad offered solid recommendations for a mortgage broker and for home inspectors. We would gladly recommend Chads services to anyone looking for a hassle free, smooth, and enjoyable home buying experience.

      - Kevin and Johanna- San Marcos
    • Chad is a first-rate real estate agent. His expertise is broad enough to encompass the full range of needs of a relocating family and deep enough to ensure that a transaction is handled professionally. I have confidence in his negotiating skills, and took his advice -- even when I thought he was being too aggressive. (He was right.) I very highly recommend Chad. More to the point, my daughter is moving to San Diego in the next couple of months and I have recommended that she use Chad to find and purchase her new home. I would not do that unless I had great confidence in his ability and integrity.

      - Brian and Linda-San Diego (Scripps Ranch)
    • Chad was very professional, yet fun, and helped us find a property that met my criteria, as well as, fulfilled my husband's wish list. When we went out to look at properties, everything was pre-screened and available for a showing when we arrived. As we made our purchase decision, Chad was able to quickly get answers to our property-specific questions. During escrow, he handled the paperwork expertly and made sure the process went smoothly.

      - Phil and Melissa-Downtown San Diego
    • Chad exceeded our expectations in our real estate transaction. He was on top of every detail from the start and guided us through the process efficiently and effectively. He handled all of the required inspections and follow up in a timely manner and was always available, no matter the time of day or night, to answer our questions and give advice. His service to us was outstanding and we felt like he went above and beyond what was expected of him. We would highly recommend Chad.

      - Rob and Leigh-San Diego (Rancho Bernardo)
    • We found Chad on the internet as we are from another state . It was a great find. I will highly recommend him . As soon as we contacted him on the phone, he sent us prospective properties to review and did it more than once. When we finally made it to San Diego, Chad was ready for us and apparently knew what to show us...we bought the first condo that he showed us that day. He is very professional, friendly and calm and knows how to take a joke. We felt very comfortable to work with him.

      - Mark and Orit-Downtown San Diego
    • Chad was very easy to work with and made an emotional time easy to get through. Chad is very knowledgeable with the North Poway area. I appreciated his efficiency in keeping me informed on every aspect of the transaction, especially since I am living in Northern California. Chad was always immediately available to answer any questions or concerns. I would definitely recommend Chad's services to anyone considering selling their home or purchasing one.

      - Linda-Poway
    • We were very lucky to be have had Chad represent us when we were buying here in San Diego. He listened to our needs and patiently took us around to different houses, each time homing in closer and closer on what we actually wanted. He also helped us with advice regarding different types of sales (regular, short sale etc.) and taxes (specifically the Mello-Roose tax in our community). Chad was absolutely wonderful to work with and we recommend him to anyone who is looking to buy a home.

      - Arvind and Anette-San Diego (Del Sur)
    • Chad is fantastic. He's very patient and easy to work with. He's also creative in his approaches to solving problems. We've used him for 4 real estate transactions with a high level of satisfaction on each. I would definitely recommend him.

      - Kevin and Antonia-San Diego (Rancho Bernardo/Del Sur)
    • We were very happy working with Chad. He was very knowledgeable and patient and understood the local market. Importantly, he was very proactive. In areas we were interested in, he put up flyers in the complex letting people know that he has interested buyers, in the event they wanted to sell. Also, he always called us as soon as a property came on the market that met our criteria and we would go and see it. We highly recommend Chad's services -- you'll be pleased.

      - Ashley and Ruslana-San Diego (Rancho Bernardo)
    • Chad is really an amazing person and even more amazing agent. He helped my husband and I buy a home, in a bit of an odd situation. My husband is in the US Marine Corps and at the time we were living in North Carolina knowing that we had orders to Ca. I was able to come to Ca for about 2 weeks to hunt for a home. It is here that I met Chad. Chad went above and beyond his duty for us! He showed me house after house until we found...the one. After finding the one, there were some tough moments, as I had to go back to NC. At no time did a question go without an answer, he responded by text and email within 10mins after! He really worked for us; he fought for our home right along side us. This man knows people...he knows how to make a client and how to keep a happy client. Without Chad, this experience would not have been the same. So in short YES I would recommend Chad to everybody looking for a home. Thank you so very much Chad.

      - Joe and Allison (Temecula)
    • Chad was exceptional in every aspect of finding our new home. He was positive, encouraging, honest, patient, professional, and extremely knowledgeable. He was attentive and responded quickly by phone, text, and email. He made us feel like we were his priority. We would recommend him to anyone and if need be use him again!

      - Marc and Hedi (San Marcos)
    • Absolutely spectacular service and expertise! As for savvy marketing skills, I have never before seen brochures, online virtual tours and photos do a property that much justice. My property sold within minutes of listing, and we continued to receive multiple offers above the asking price. We ultimately achieved the highest price per square foot seen in the area in the last 3 years. Throughout the process, Chad always went the extra mile to make me feel comfortable. When an evil appraiser almost thwarted the deal, Chad made sure my voice was heard, and went so far as soliciting the buyers agent to collectively contest the appraisal. Then when I questioned aspects of the inspection, Chad worked with me to understand and efficiently resolve each issue. Even after the sale, he provided copies of all pertinent data/forms on a handy USB. And finally, he knows the difference between a mean and a median, and who wouldnt love that? I could not be happier.

      - Debbie-San Diego (Linda Vista)
    • Chad Basinger served as our buyers agent and his assistance was absolutely phenomenal.We were nervous first time buyers, and he patiently guided us through each and every step (some times several times through the same step). He helped us find our dream property in our dream location and we closed within 22 days!

      - Russ and Jayne-San Diego (4S Ranch)
    • If you are seeking a realtor that takes the time to understand your needs/wants, works hard to find the right place and continues to support you even after the sale is complete, Chad Basinger is the right realtor for you.I contacted Chad from out of town after reading many positive reviews. He took the time to listen to what I was searching for and asked the right questions. A week later I came into town for one day and Chad took me to see about six properties. All were very close to what I was seeking. With each one, Chad asked questions, paid close attention and learned more about what I wanted. When I left Chad knew exactly what I was seeking. He called me a week later to tell me about a place he viewed that met my exact needs. Chad had sent me the link earlier and I had dismissed the place. He called to get me to reconsider because he felt it met all my needs. I came back to San Diego, viewed the place and he was right.We immediately wrote an offer and began the negotiation process. Chad walked me through the process efficiently and effectively. He was there to answer questions and provide sound advice every step of the way. Chad made himself available every time I called. When I left messages he responded back quickly.Chads support did not stop when the offer was accepted, he continued to work with me through the closing process and even helped me create a rental agreement for a rent back to the sellers.I highly recommend Chad as a realtor. He is hardworking and committed to finding the right property. You will not be disappointed; Chad works hard for his commission.

      - Glenn- San Diego (4S Ranch)
    • Almost exactly 4 years after buying our home with Chad, we recently sold that home and bought another. We had no hesitation in using Chad again, and he expertly guided us through the process on both transactions. Neither were straightforward for a variety of reasons, but Chad was excellent throughout. He helped address any number of issues and was available at all times. I've heard a lot of complaints from friends about problems getting hold of their realtor, but Chad was exactly the opposite, often following up without even being asked. Not only is Chad an excellent realtor, he's a great guy who will do whatever it takes to get you the best deal for your family. If you're looking for someone who's willing to go above and beyond, I can't recommend Chad enough.

      - Michael and Stephanie-Poway
    • I started working with Chad by chance and it turned out to be a stroke of luck. Chad helped me navigate my way through a complicated purchase, was a great sounding board during the process, and provided valuable guidance every step of the way. He was quick to return calls, proactive in relaying vital information, effective communicating on my behalf, and always willing to meet to review properties or discuss strategy. After working with Chad over an extended period of time, I feel a real sense of trust in him. Thanks for all you did, Chad!

      - Rich-San Diego (Rancho Bernardo)
    • We can't say enough good things about Chad. He was extremely helpful, knowledgeable, and honest. He made us feel like we were the only people he was working with. If we had a question, he had an answer...and he always got back us quickly. He helped us sell our home and find a new home quickly. We were able to move out of the old home and right into the new one without a problem. The whole process of buying/selling a home can be stressful, so we felt very lucky to find Chad.

      - Nick and Meghan-Cardiff and Del Sur
    • Chad was very communicative and diligent with helping me sell my condo. At one point when there wasn't very much activity he was able to reassure me that my property was in good hands. And in the end, Chad proved that by helping me get more for the condo than I thought I would.

      - Michael-San Diego (Rancho Bernardo)
    • Chad is very knowledgeable and professional. He kept the process of selling our home moving along very smoothly. He returned phone calls and answered our questions very promptly. We would certainly use him again and recommend him to anyone else.

      - Paul and Lara-San Diego (4S Ranch)
    • Chad is very friendly and easy going to work with. He is not pressure oriented and responded to everything that I requested for. I would recommend him.

      - Viola-San Diego (4s Ranch)
    • Chad Basinger was very professional and efficient in selling our condo. The sale went extremely smooth without any complications. As two busy working people we were able to feel confident that all the details would be taken care of for us, which they were! We got more than our asking price and closed early thanks to Chad.

      - Nina-San Diego (Old Town)
    • This was my first experience buying a place of living. Chad was extremely responsive with any questions I had. Always had an answer or will find one in a short amount of time. Showed up on time and was glad to show me any places I asked.

      - Kevin-Oceanside
    • Very helpful and masterful with the process of selling a home. Chad made it simple and easy. He got us the best price while selling our house and provide details with the whole process.

      - Rob-Chula Vista
    • Chad is a great realtor to work with! He is knowledgable, listens to his clients and goes above and beyond to make sure their needs are met. We highly recommend him.

      - Bobby and Roberta-Escondido
    • We liked Chad's style from the minute we met him. We just wanted someone honest; that was our number 1 criteria. It's sometimes a tough thing to judge in a person, but we went with him and are so happy we did. He helped us navigate the new-to-us world of California real estate and managed to get us into a wonderful home. He was especially good at the negotiations and gave us what turned out to be very good advice on what offers to put in. We would definitely recommend him to anyone looking to buy or sell a house.

      - Todd and Laura-San Diego (Westwood/Rancho Bernardo)
    • Chad helped my buy my first home. I had very little knowledge of the home buying process, and Chad was very knoweldgable and patient explaining what steps are coming up. As a CPA, he was very helpful in helping me determine what I could comfortable afford, and did not try to pressure me into viewing homes outside of my comfort zone. He showed me dozens of properties during my search process and at no point in time did he try to "upsell" a home to me. He wanted to make sure that the home I selected was the right home for me, and one that I could be proud of. I couldn't have asked for a better real estate agent. He grew up in Rancho Bernardo and knew the area extremely well. He gave me tours of the communities and helped me target nice neighborhoods that were in good school districts for my son. Chad also recommended a painting service that did very good job. He also recommended a handyman that did great work for a great price. I would recommend Chad Basinger to anyone looking to buy or sell a home in San Diego. He is very friendly, patient, and knowledgeable. He made my first home buying experience a great one. I will recommend Chad to my friends and family.

      - Evan-San Diego (Rancho Bernardo)
    • Chad was great to work with through this process. It had been many years since we were in need of a realtor; and, my how things have changed! Chad's expertise in other disciplines was a real compliment to his profession as a realtor. His calm demeanor provided assurance throughout the transaction and allowed us to stay focused on the positive end result!! I would have no qualms in recommending him as your realtor.

      - John and Theresa-Poway
    • Chad Basinger was excellent handling our rather difficult transaction. He kept close contact answering all our many questions and provided many resources to assist. Thank you for the personal and professional attention.

      - Dennis and Kathy-San Diego (Rancho Bernardo)
    • Working with Chad Basinger was a great overall experience. He was extremely knowledgeable and responsive at every step of the process. His communication and negotiation skills are excellent, and I would recommend his services to all of my friends.

      - Landon and Angela-Encinitas
    • Chad is knowledgeable, patient, and genuine. After working with high pressure agents that didn't listen well, Chad was a breath of fresh air. He truly understood what we were looking for. And he helped us get the perfect place for our family. We love Chad!

      - Angie and Jacqueline-Poway
    • Chad was absolutely a pleasure to work with through our process of buying our first home. He made the whole experience easy to understand, stress-free and timely! He always made himself available and willing to answer and help with any questions...and we had a lot being first time home buyers. Chad has many years of experience and it is very evident in his work. We always felt like Chad had our best interests in mind and helped us close on the house we love within a 21 day escrow without any issues. I would 100% recommend Chad to anyone and everyone looking to buy or sell a home! We never thought our home buying experience would be so seamless...but Chad made it possible.

      - John and Samantha-San Diego (Scripps Ranch)
    • Chad was a great realtor to work with. Very low pressure. He worked with us for over a year to find our dream home, and never pushed us to settle on something that wasn't right. He felt more like an educated friend than a realtor just trying to make money. During the home buying process he was very available-- on top of everything, texting and emailing us back at all hours whenever we contacted him. He was great!

      - Denny and Samantha-Carmel Valley
    • Chad has helped us sell two homes within the past three years (2014 and 2017). Both times, we sold the homes within the first week and were very pleased with the sales price both times. (He has also helped us buy our most recent home, which proceeded very smoothly.) Chad's greatest virtues are (1) his in-depth knowledge of the house buying/selling process and the markets, (2) his communication skills and pleasant disposition, and (3) his exceptional work ethic. As a result of these attributes, Chad makes the buying/selling process extremely painless and easy. He assembles all of the paperwork and explains, in very plain language, everything that you need to know to understand what's happening. He provides very insightful advice on every aspect of the transaction, but his low-pressure approach gives us the freedom to ultimately make our own decisions. And we never once found ourselves waiting on Chad to complete a task to move the buying/selling process along; to the contrary, Chad was always one-step ahead and, if anything, he had to wait on my wife and I to sign the documents he'd prepared for us! I literally cannot imagine a real estate agent providing a smoother selling/buying experience than what we've experienced with Chad. I have recommended Chad to all my friends and family looking for a real estate agent in San Diego County, and I will continue to do so in the future without hesitation.

      - Ben and Alicia-Poway
    • Our home buying experience with Chad as our agent was painless and completely seamless. I chose Chad as our agent because of his strong knowledge of the markets we were interested in, Poway and Rancho Bernardo. I was completely clueless about who to trust as our lender and Chad gave us several recommendations. The person we chose was completely ethical, competitive, and delivered the loan package on time, as promised. No surprises. Chad set us up to review homes online that fit our profile. New listings and changes were sent to us by an email notification. That is how we found our new home. We visited 12-15 homes during this time period, most of which we did not care for. Chad was very good at asking us why we didn't like the home, trying to learn what our hot buttons were and what the deal-killers were. That way he could steer us towards more appropriate listings for our needs in the future. When it came time to offer on the home that we eventually bought, Chad gave great advice on how to approach. I am certain that he read the situation correctly and this resulted in us saving tens of thousands of dollars. Chad recommended a great inspection company, and he was there with me when the inspector verbally gave me his feedback before the report. No corners were ever cut during the process.After the closing, Chad has checked in with us several times and he recommended a trusted floor cleaner (who did a great job) and a handyman who we haven't had a chance to call yet, but we will. I can't think of any reason why you wouldn't want to use Chad Basinger as your next agent. HIGHLY RECOMMENDED!

      - Kraig and Sue-Poway
    • Very knowledgeable about local markets. Always available, friendly and honest. We would highly recommend him to anyone looking to buy or sell their home. Thank you for all your hard work Chad. We really appreciate everything you did for us.

      - Andrew and Kelly-Poway
    • We were fortunate enough to have Chad Basinger as our realtor during our relocation move. He was excellent in his communication skills and responsiveness. Because we were working with a relocation company there were many details that needed to be accomplished and Chad is definitely detail oriented. Nothing got missed and the ball was never dropped. He also walked us through the entire process so that we were prepared for all of the documents and steps we needed to take for a successful sale of our home. I cannot recommend Chad enough. I wish I could give 100 stars...youre in excellent, seasoned, and competent hands if you work with Chad Basinger.

      - Jeremy and Rachael-San Diego (High Country West)
    • Chad helped me find a wonderful place in the neighborhood and price point I was looking for. He was helpful, responsive and easy to work with. We looked at many places before finding "the one". I was able to close in a very competitive market with Chad's help. I would highly recommend him to family and friends.

      - Denise-San Diego (Rancho Bernardo)
    • We truly enjoyed working with Chad. His communication and professionalism were second to none. We've worked with many agents in the past and our experience with Chad has been our best yet. He cared about our needs and was sensitive to both buyer and seller, handling the negotiation and communication with the skill of a seasoned veteran. We would recommend Chad if you have any real estate needs!

      - BJ and Kristen-Poway
    • We chose Chad to help us find a large seven-figure new home in Carlsbad, Oceanside, or Vista. He was knowledgeable about all of the areas and patient during our long search. He brings an extensive financial background to the process as well as excellent interpersonal skills and an easy-going personal demeanor. Chad did not find a house, like it himself, and then try to sell us on it; rather, he let us go at our own pace and decide on the trade-offs for ourselves. He was particularly helpful in negotiating the final deal with an unreasonable seller. We would definitely use Chad again!

      - Jeff and Karen-Vista
    • Chad was an excellent agent. He kept us well informed on every step of the selling process. We highly recommend him whether buying or selling, he is the best.

      - Bill and Sue-Poway
    • Im really impressed and glad that my company put Chad on the path to get a property in San Diego. He knows the market and has strong negotiation skills. Perfect match for people like me, with no negotiation skills and not too much time on a daily basis. His responsiveness all the time and being on top of everything made everything way easier to get my property in 1 month. He gave support and provided his expertise to me with all the stakeholders involved in the deal (broker, title company, appraiser) and made it very easy for my to get the deal done in no time. Im highly recommending Chad as a realtor, but also he is a great human being, honest, patient, and trustworthy.

      - Fredy-Downtown San Diego
    • We actually met Chad on a home purchase we made as he was the sellers agent. We decided to use him on that purchase. He did so well we used him again to sell our home. (Which he sold in 1 day). He knew the area well and always responded to our emails and calls timely. Very professional and would definitely use him again.

      - Scott and Leslie-San Diego (Rancho Bernardo)
    • When we moved to San Diego for work, we knew nothing about the area. Chad was assigned to us by my husbands bank and now that we finally have our house I know that we got extremely lucky to have met him. Chad is not only a great realtor and a successful negotiator, hes also an amazing person. Hes kind, honest, hes patient, never pushy, he knew well before we did what it is we were looking for and where. We never had to send a reminder or ask him for anything twice, the process was smooth and extremely organized. He made sure he was available for us at all times and we always felt like we were his priority. He has strong negotiation skills, he has detailed knowledge of the real estate market and most importantly understands people and what motivates them. We wouldnt hesitate to recommend him and will definitely use his services again.

      - Francisco and Assel-Poway
    • We had a great experience working with Chad! He went above and beyond for our family. He made us feel comfortable and always had our best interest in mind. We will definitely work with him in the future.

      - Giovani and Desiree-El Cajon
    • Chad is amazing to work with. He helped us sell our home over 3 years ago in Torrey Highlands (San Diego). We had moved to Tampa Florida and had been renting out the home for a few years when we decided to sell. He took care of everything. Living all the way in Florida and trying facilitate the sell in California we needed someone we could truly trust and count on taking care of everything and that was Chad.

      - Richard and Briceyda-Carlsbad
    • Working with Chad made our home buying experience a genuine pleasure. He helped us find exactly what we were looking for and worked tirelessly throughout the whole process on our behalf. He was always available, extremely knowledgeable and very professional. We felt well represented and would recommend Chad to anyone buying or selling a home. He really does go the extra mile on your behalf.

      - Richard and Gemma-Poway
    • We could not be happier with our home relocation with Chad as he provided the most comprehensive assessment and service in delivering what we needed in a time crunched period for our move from our home in Poway. His never ending commitment to the whole process, analytic framework upon which he executed a selling strategy, but mostly his deep sense of commitment to the role of our listing agent are what makes him one of the best agents we have been fortunate to have been able to work with. He was attentive to every detail, shared honest and fair evaluations at each decision making step, and was responsive to every one of queries (and there were many) to reassure us that we were heading in the right direction. Most importantly we felt very confident he had our best interests at heart and that he was always working to find the best opportunities for us

      - Jae and Emily-Poway
    • We met Chad by total coincidence (on the street) when we moved to San Diego. Immediately, we could tell he was professional, personable, and knowledgeable. He became our agent after that first encounter and now we are in our new home! He learned quickly what we were looking for and steered us in the right direction while looking at homes. As first time home-buyers, we had so many questions and Chad was there to answer all of them promptly. He gave us many recommendations along the way that proved to be very helpful to us. He is a very good negotiator and knowledgable of the San Diego market. We really appreciated to work with someone that not only we get along with, but also is really good at his job. I'd highly recommend him to be your agent.

      - Alex and Erin-Carlsbad