Sarah and Debbie Reynolds

I picked Reynolds Team for my property sale because they agreed to adjust their commission; initially (before signing listing agreement) made me feel valued and would assist in properly navigating me through a slightly more complicated and sensitive home sale. I was extremely incorrect in my original assessment. The result of selecting Jennifer Dennis at Reynolds couldn't be further disappointing and I would pay 2x a higher commission to select a different agent + agency and I would still finish the transaction with more money in my pocket. My experiences resulted in limited service, follow-through and due diligence in general but more importantly on laws/regulations at multiple levels including the listing agents manager, regional manager and Chief Growth Officer. The listing agent is/was required to explain/share with the seller the rules of state related to the non-residency property tax and the waiver option which could have been applied/executed within a certain amount of time during the contract process but was not as that dialog never occured until a day before the settlement date which by that point it was too late to course correct. This ended up costing me over $13K from my net proceeds of the sale. Finally, my closing paperwork was incorrect (requiring I reschedule 24 hrs later) as the calculation were wrong requiring I the seller to communicate to title/closing agent because the listing agent was just not equipped, trained, educated enough to handle the above-mentioned complexilities. To that end, no written apology or accountability or concessions have been provided by The Reynolds Team even after multiple escalations at multiple levels.

the main contact was John Hutchinson